Customer Success Manager
This is a very broad and central role within Comintelli. You will engage with the customer during the entire customer journey and manage all the administrative work to ensure the smooth handling of customer onboarding, invoicing, renewals, etc. You will work closely with the CFO, the sales team as well as the onboarding team. The main focus for this role is ensuring that Comintelli customer partnerships are successful and long-term relationships. Delivering customer service that is best in class, focusing on continuous improvement, speed and proficiency of internal processes as well as maintaining accurate
information in our internal systems will be key to the success of this role. Managing renewals and upsell business is also one of the responsibilities for the Customer Success Manager. The ideal candidate is a customer-centric and structured person who loves solving challenges for our customers and is resourceful and tenacious. Are you up for the challenge?
The position includes varied work, such asResponsible for developing customer relationships with a focus on retention, expansions and loyalty. Responsible for the customer agreements, internal systems and processes. Ensuring our records are updated and accurate.Engage with prospects, introducing Intelligence2day® and doing demos.Administrative tasks concerning customers, licenses, invoicing, etc.Proactively work towards improving the customer experience with Comintelli and our tool Intelligence2day®.Taking part in the customer onboarding process.Provide start-up training of our platform Intelligence2day for new customers.Advice customers on how to maximize the value and best use Intelligence2day®.Provide first-line support to customers.Manage our User Community (newsletters, webinars, round tables).Setting up and managing customer satisfaction surveys.Evaluate and manage customer learning tools (tours, tutorials and help documentation).
We think you have A relevant post-secondary education.Experience in working in a SaaS or software company.You can read, write and understand legal texts.Analytical and problem-solving skills including attention to detail and high level of accuracy.Self-driven, enthusiastic and proactive nature.Proven track record of working in a customer facing roleProactive, energetic attitude and desire to work in a results-oriented and deadline-driven environment.You communicate fluently in English and Swedish.A good understanding of Competitive and Market Intelligence, Business Intelligence and/or, Knowledge Management is a big plus.Excellent communication and interpersonal skills.Strong technical skills or ability to quickly learn technical concepts.Organizational skills with the ability to multi-task.Empathetic, positive attitude with a desire to help our customers reach their goals.
BenefitsAn exciting, growing and international market.A very independent role with responsibility and the possibility to have impact.Flexible remote working possibilities as well as flexible working hours.An energetic, fun and collaborative atmosphere.Located in a modern office in Kista Science Tower.Healthcare subsidy.
Please send in your application no later than 30 January 2022 by e-mailing: email@example.com
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Comintelli is a Swedish software company that provides a cloud-based service for information access called Intelligence2day®.
Developing user-friendly solutions for Market & Competitive Intelligence that helps customers manage their unstructured information more effectively – since 1999! Want to be a part of our team?
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