We are proud to share our customer satisfaction survey results for 2022 with you!
A big thank you to all our customers that participated in our annual customer satisfaction survey. Your valuable feedback helps us to improve our platform and service so that we can best meet the needs of your business and exceed your expectations.
Our clients from Europe, North America, and Asia have spoken: They are highly satisfied with Intelligence2day® and the service received from our support team.
Here is a snapshot of the results.
Purpose of Using Intelligence2day®
Companies that use Intelligence2day® do so for different reasons so we asked customers what they mainly use it for.
Here are some of the most common responses:
- Find information about competitors
- Share competitive intelligence with different teams and business units
- Knowledge management
- Spread relevant industry news throughout the organisation
- Identify industry trends
Satisfaction With Intelligence2day®
When asked how satisfied customers are with Intelligence2day®, 77% said they are very satisfied.
“We are proud of having such a large percentage of our customers being highly satisfied with Intelligence2day. Our number one priority is ensuring the success of our customers, so they gain strategic information advantages that have a positive impact on their business. The best insights win!” — Jesper Martell, CEO of Comintelli
Customer Support
Clients were asked whether the customer support team made them feel valued as a customer. An overwhelming 94% of clients said ‘yes’.
Rapid response to offer support and resolve issues is the main reason that customers feel valued as customers.
Reasons to Purchase Intelligence2day®
We also asked customers why they decided to purchase Intelligence2day®.
The top reasons speak highly of our product:
- One place for data aggregation, automatic filtering, and user interaction
- Best-in-class intelligence
- Saves time doing research
- Monitor industry competitors
- Internal insights sharing tool
- Using APIs for programmatic functionalities
- Competitive costing
Would You Recommend Intelligence2day®?
The usefulness of Intelligence2day® is clear: 82% of our customers would recommend Intelligence2day® to a colleague.
We Value Your Feedback
Once again, if you participated in the survey, thank you! We value your feedback and will use it to improve our business in the future.
Do you want these same benefits and support? Request a demo today and take control of your competitive intelligence.
