Customer Insight Survey 2026
Key Highlights
We are pleased to share the results from our 2026 Customer Insight Survey, conducted among Comintelli power users across Europe, the US, and Asia. We would also like to thank all customers who participated in the survey and shared their valuable feedback. The results provide important insights into how customers experience and benefit from the Comintelli platform.
Strong Engagement and Long-Term Customer Relationships
The survey achieved a strong response rate of 49%, with participation from customers across multiple regions and varying lengths of partnership with Comintelli. Notably, a significant share of respondents have been customers for several years, demonstrating long-term trust and continued value realization from the platform.
Positive Momentum in Customer Loyalty
Customer loyalty continues to show positive development. The number of promoters increased compared to the previous year, reflecting growing customer advocacy and satisfaction. Long-term customers in particular demonstrate strong loyalty and are more likely to recommend Comintelli to others.
The survey also highlights an important opportunity: many customers see clear value in the platform and remain satisfied, while there is still potential to further strengthen engagement and turn satisfied users into active ambassadors. This provides a strong foundation for continued customer success initiatives and innovation.
High Ratings for Customer Experience and Service
Customers rated Comintelli highly for professionalism, customer understanding, and ease of doing business. The highest score was received for being “professional and friendly,” reinforcing the strength of the customer partnership approach.
Support services also continue to receive strong feedback, with customers highlighting responsiveness and collaboration as key strengths. Improvements in usability and workflows compared to last year demonstrate continued progress in enhancing the user experience and making intelligence work more efficient and intuitive.
Customers Value Centralized Intelligence and AI Capabilities
Customer comments clearly emphasize the strategic value Comintelli delivers through centralized intelligence management, competitive monitoring, and AI-powered workflows. Several respondents highlighted how the platform enables teams to stay informed, aligned, and focused on strategic priorities.
Key themes from customer feedback include:
- A centralized “single source of truth” for competitor and market intelligence.
- Efficient intelligence collection, storage, and aggregation.
- Simplified creation of weekly overviews and reports through templates and AI-assisted summaries.
- Improved ability to shape effective business strategies through organized and accessible insights.
Looking Ahead
The survey results confirm that customers continue to see strong value in Comintelli’s platform, customer partnership model, and intelligence capabilities. At the same time, the feedback provides clear direction for continued innovation and deeper customer engagement.
We remain committed to helping organizations transform market and competitive intelligence into actionable business impact with smarter workflows, stronger collaboration, and AI-powered insights at the core.
